PokieSurf values the privacy of our players and visitors. This Privacy Policy explains how personal information is collected, used, stored, and protected when you access the PokieSurf website, mobile applications, and online casino services.
Our goal is to provide a secure and transparent gaming environment. We handle personal information carefully and in accordance with applicable privacy standards and industry practices. Additionally, we also use ESL encryption on our website to create a secure environment for our players.
By using pokiesurf.com.au, creating an account, or interacting with our services, you agree to the collection and use of information as described in this Privacy Policy.
In order to operate an online casino platform securely, PokieSurf collects certain types of information from players and visitors.
Some information is provided directly by users when they create an account or interact with our services, while other information is collected automatically to improve the functionality and security of the platform.
The types of information we may collect include:
| Type of Information | Examples |
| Personal Identification | Full name, date of birth, residential address |
| Contact Information | Email address, phone number |
| Account Information | Username, password, player ID |
| Financial Information | Deposit and withdrawal details, payment method data |
| Verification Documents | Identification documents used for account verification |
| Technical Data | Device information, IP address, browser type |
This information helps us manage player accounts, process transactions, verify identity, and ensure that the platform remains secure.
Information may be collected through several interactions with the PokieSurf platform.
For example, data may be provided when a player registers an account, makes a deposit, contacts support, or participates in promotional activities.
In addition to information that users provide directly, certain technical data may be collected automatically when the website or mobile application is accessed. This helps us understand how the platform is being used and allows us to improve performance and security.
Automatic data collection may include information about device type, operating system, browser settings, and website activity.
The information collected by PokieSurf allows us to operate our services effectively and provide players with a secure gaming experience.
Personal information may be used for purposes such as:
We may also use certain information to analyse how players interact with the platform. This helps us improve website design, identify technical issues, and provide a better user experience.
PokieSurf does not sell personal information to third parties.
To maintain platform security and comply with industry standards, PokieSurf may require players to complete identity verification.
This process is commonly referred to as Know Your Customer (KYC) and helps confirm that accounts belong to legitimate users. Verification like this may be required when:
Players may be asked to provide documents such as government-issued identification or proof of address.
These documents are used solely for verification purposes and are handled securely.
When players deposit or withdraw funds, certain financial information is processed in order to complete the transaction.
PokieSurf uses secure payment processing systems designed to protect financial data. Payment information is handled through secure technology and may also involve trusted payment service providers.
We do not store sensitive payment information in a way that allows it to be accessed or misused.
All financial transactions are monitored to help prevent fraud and ensure compliance with security standards.
PokieSurf uses cookies and similar technologies to improve the functionality of the website and provide a smoother user experience.
Cookies are small files stored on a user's device that allow the website to remember certain preferences and settings. These technologies may help PokieSurf with:
Users can adjust their browser settings if they prefer to limit or disable cookies. However, doing so may affect certain features of the website.
More detailed information about cookie use may be provided in our Cookies Policy.
Protecting player information is a priority for PokieSurf.
We use security measures designed to safeguard personal data from unauthorised access, misuse, or disclosure. These measures may include encrypted connections, secure servers, and restricted access to sensitive data.
Only authorised personnel who require access to information for operational purposes are permitted to handle personal data.
While we take strong precautions to protect information, no internet-based service can guarantee absolute security. Users are encouraged to protect their account credentials and avoid sharing login details with others.
PokieSurf retains personal information only for as long as necessary to operate the platform and meet legal or regulatory obligations.
In some cases, information may need to be kept for a period of time after an account is closed. This may be required to meet financial, security, or fraud prevention requirements.
Once information is no longer required for legitimate purposes, it will be securely deleted or anonymised.
In certain situations, personal information may be shared with trusted third parties in order to operate the PokieSurf platform:
| Third-Party Service | Purpose |
| Payment Processors | Handling deposits and withdrawals |
| Identity Verification Services | Confirming player identity |
| Technical Providers | Maintaining website infrastructure |
| Regulatory Authorities | Complying with legal obligations |
All third-party service providers are required to handle personal data responsibly and only for the purposes necessary to support our services.
Players may have certain rights regarding their personal information. These rights may include the ability to:
If you would like to review or update your information, you can contact the PokieSurf support team for assistance.
PokieSurf may monitor certain account activity in order to support responsible gambling practices.
For example, account behaviour may be reviewed to identify patterns that suggest excessive gambling activity. This helps us provide tools such as deposit limits, cooling-off periods, or account restrictions when appropriate.
Any monitoring conducted for responsible gambling purposes is handled with respect for player privacy.
PokieSurf may update this Privacy Policy from time to time as our services evolve or regulatory requirements change.
When updates are made, the revised version will be published on this page along with the updated date.
We encourage users to review this page periodically to stay informed about how personal information is handled.
If you have questions about this Privacy Policy or how PokieSurf handles personal information, you can contact us.
Website: pokiesurf.com.au
Email: [email protected]
Our support team will assist with any privacy-related enquiries.